Safety, design and limits
An AI service that touches mental health lives or dies by its safety design. This page states ours plainly — including what Teman will never do.
Scope — what Teman is for
Support for everyday struggles. Nothing more — and we say so at every step.
The escalation protocol
Four steps, running on every conversation.
What holds, on every plan
No sampled audits and no cadence we cannot keep. Each of these four is a property of the service as it runs today, not a promise about one to come.
Your data, your call
What we will never do
- Never pretend the AI is human — every screen says what it is
- Never diagnose, prescribe or claim to treat
- Never let the AI carry active risk alone — the screen stops it and hands over to the 24/7 human lines
- Never sell data, and never use conversations for advertising
- Never serve under-18s at launch — the safe design for young people is still being built
How each of these promises is grounded in law — licensing, titles, referral independence and data — is set out in Legal & compliance.
Teman is support, not emergency care, and not a substitute for professional medical advice. In an emergency, call 995.