About us
Founded in clinical expertise. Scaled through AI. Teman is an AI companion whose frameworks are a practising counsellor’s, held in two curated knowledge bases — with a panel of qualified counsellors who set those frameworks, take referrals, and answer for the service.
The Practitioner Behind the AI
Most AI support products are designed first and shown to a clinician afterwards. Teman was built from the practice outwards.
Conceptualisation
The shape of a Teman conversation — reflect what was heard before anything else, at most one question at a time, support and never treatment — is counselling practice written into the system the AI runs on, and scoped around what a counsellor would and would not do.
Knowledge base
Two curated knowledge bases hold the frameworks Teman works from: one on psychology and counselling theory, one on EAP operational standards and case management. Content is either written for Teman or drawn from licence-cleared public sources, and every source is recorded.
In-person care
Support has a ceiling, and Teman says so at every step. Where a conversation needs a clinician, the panel takes it: members book a counsellor directly, at that counsellor’s own published fee — and a conversation reaches a counsellor only when the member chooses to bring it.
Six layers behind every reply
What a reply is made of, from the practitioner’s frameworks down to what the model can see.
How we keep it safe
Three things do the work, and none of them is the AI’s own judgement.
Who answers for it
A fixed screen runs on every message before the model is called, and a message it matches gets a fixed reply carrying the real numbers rather than a generated one. The conversation is flagged on the record — the stamp survives even if the conversation is later deleted.
Ordinary conversations are not sampled or scored. The flag is what puts one on the panel’s list rather than leaving it among ordinary sessions, and a member can always take a conversation to a counsellor themselves.
What a conversation looks like
Chat — whenever it hits
Unstructured, in the moment. Grounding first, then gentle structure: what’s heaviest, what pattern runs underneath, one step to take with you.
Audio — the same Teman, spoken
Not a different service: the same companion you chat with, except you talk and it answers out loud, inside the same conversation. Spoken replies are metered, and the answer is on screen either way.
Check-ins — four areas
Four sliders over the parts of life that actually move: yourself, your close relationships, work or study, and the whole of it. Thirty seconds, plain language, and a line that shows which way things went. Never a diagnosis.
Where the limits are — plainly
Teman is support, not emergency care, and not a substitute for professional medical advice. It does not diagnose or treat. It is built for adults 18+ at launch. When your situation needs a clinician — or an ambulance — Teman says so and points you to one. In an emergency, call 995; for 24/7 support, 1771 or SOS 1767.